Customer Satisfaction Survey

Live Report

07-Dec-2022 3:57:12 AM

There are a total of 31 responses FROM 26-Feb-2009 to 10-Jun-2022.

1. How would you rate our store in terms of...

   1)	Courtesy and Service
   	Percent Count Answers 46.7% 14/30 Excellent 23.3% 7/30 Very good 16.7% 5/30 Average 6.7% 2/30 Fair 6.7% 2/30 Poor   100.0% 30/30 Summary
   2)	Store Cleanliness
   	Percent Count Answers 44.8% 13/29 Excellent 27.6% 8/29 Very good 10.3% 3/29 Average 10.3% 3/29 Fair 6.9% 2/29 Poor   100.0% 29/29 Summary
   3)	Selection and Variety
   	Percent Count Answers 36.7% 11/30 Excellent 26.7% 8/30 Very good 26.7% 8/30 Average 6.7% 2/30 Fair 3.3% 1/30 Poor   100.0% 30/30 Summary
   4)	Produce Quality/Freshness
   	Percent Count Answers 37.0% 10/27 Excellent 22.2% 6/27 Very good 22.2% 6/27 Average 14.8% 4/27 Fair 3.7% 1/27 Poor   100.0% 27/27 Summary
   5)	Meat Quality/Freshness
   	Percent Count Answers 39.3% 11/28 Excellent 21.4% 6/28 Very good 32.1% 9/28 Average 3.6% 1/28 Fair 3.6% 1/28 Poor   100.0% 28/28 Summary
   6)	Dairy Quality/Freshness
   	Percent Count Answers 35.7% 10/28 Excellent 21.4% 6/28 Very good 21.4% 6/28 Average 14.3% 4/28 Fair 7.1% 2/28 Poor   100.0% 28/28 Summary
   7)	Bakery Quality/Freshness
   	Percent Count Answers 35.7% 10/28 Excellent 25.0% 7/28 Very good 25.0% 7/28 Average 3.6% 1/28 Fair 10.7% 3/28 Poor   100.0% 28/28 Summary
   8)	Regular Prices
   	Percent Count Answers 39.3% 11/28 Excellent 35.7% 10/28 Very good 14.3% 4/28 Average 7.1% 2/28 Fair 3.6% 1/28 Poor   100.0% 28/28 Summary

   
   
   

2. How can we better serve you?

   • ok
   • ok
   • nothing
   • jgfjjff
   • I prefer to shop at superstore rather than any other grocery store. On my last visit I brought a previous receipt where an item had been scanned twice. The coustomer service was polite and returned my money without any problem.
   • Improve the service so it will benefit the customer
   • more free stuff
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   • by providing mobile information facilities
   • Cashier places my frozen berry with fried chicken in same bag.
   • More cashiers
   • go back to sprinkling the blizzards with the topping of the blizzard
   • nothing did really great job.
   • Bring back breezes - I want frozen yogurt
   • n/a
   • n/q
   • More staff walking around to ask questions to
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3. What is your gender?

   	Percent	Count	Answers
   	46.7%	14/30	Male
   	53.3%	16/30	Female
   	100.0%	30/30	Summary

   
   
   

4. What is your age?

   	Percent	Count	Answers
   	19.4%	6/31	18 or under
   	19.4%	6/31	19-24
   	12.9%	4/31	25-34
   	12.9%	4/31	35-44
   	6.5%	2/31	45-54
   	16.1%	5/31	55-64
   	12.9%	4/31	65 or more
   	100.0%	31/31	Summary

   
   
   

5. What is your annual household income?

   	Percent	Count	Answers
   	38.7%	12/31	Under $25,000
   	22.6%	7/31	$25,000 - $44,999
   	9.7%	3/31	$45,000 - $64,999
   	3.2%	1/31	$65,000 - $94,999
   	12.9%	4/31	$95,000 - $124,999
   	12.9%	4/31	$125,000 or more
   	100.0%	31/31	Summary