26-Apr-2024 9:37:25 PM
There are a total of 85 responses FROM 13-Aug-2009 to 20-Jan-2019.
Percent | Count | Answers | |
---|---|---|---|
40.9% | 18/44 | Very dissatisfied | |
18.2% | 8/44 | Somewhat dissatisfied | |
20.5% | 9/44 | Neither satisfied nor dissatisfied | |
15.9% | 7/44 | Somewhat satisfied | |
4.5% | 2/44 | Very satisfied | |
100.0% | 44/44 | Summary | |
2.3/5 | Overall rating from 1 to 5 |
Percent | Count | Answers | |
---|---|---|---|
73.2% | 30/41 | Yes | |
26.8% | 11/41 | No | |
100.0% | 41/41 | Summary | |
Percent | Count | Answers | |
---|---|---|---|
36.8% | 14/38 | The help desk resolved the problem over the phone | |
28.9% | 11/38 | A coworker resolved the problem | |
21.1% | 8/38 | By a technician sent by the help desk | |
10.5% | 4/38 | I resolved the problem myself | |
2.6% | 1/38 | Other | |
100.0% | 38/38 | Summary | |
1) | My telephone call was answered promptly | ||||||||||||||||||||||||||||||||||||||||||||
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2) | The person who answered the call was courteous | ||||||||||||||||||||||||||||||||||||||||||||
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3) | The person who answered the call understood my problem | ||||||||||||||||||||||||||||||||||||||||||||
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Percent | Count | Answers | |
---|---|---|---|
29.4% | 10/34 | They transferred my call to someone else. | |
58.8% | 20/34 | They sent out a technician to fix my machine/software problem. | |
11.8% | 4/34 | They tried to resolve my problem while I was on the phone. | |
100.0% | 34/34 | Summary | |
1) | The person who ended up helping me was courteous | ||||||||||||||||||||||||||||||||||||||||||||
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2) | The person who ended up helping me understood my problem | ||||||||||||||||||||||||||||||||||||||||||||
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Percent | Count | Answers | |
---|---|---|---|
34.2% | 13/38 | Problem was resolved immediately | |
28.9% | 11/38 | Less than two hours | |
13.2% | 5/38 | Two to three hours | |
15.8% | 6/38 | Four to eight hours | |
5.3% | 2/38 | Two working days | |
2.6% | 1/38 | More than two working days | |
100.0% | 38/38 | Summary | |
Percent | Count | Answers | |
---|---|---|---|
76.3% | 29/38 | Yes | |
23.7% | 9/38 | No | |
100.0% | 38/38 | Summary | |
Percent | Count | Answers | |
---|---|---|---|
68.2% | 15/22 | Software wouldn't work properly | |
63.6% | 14/22 | Software Installation | |
59.1% | 13/22 | Hardware/computer wouldn't work properly | |
54.5% | 12/22 | Had question about how to use software | |
45.5% | 10/22 | Other | |
45.5% | 10/22 | Had problem with the network | |
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