03-Jul-2025 1:50:54 AM
There are a total of 85 responses FROM 13-Aug-2009 to 20-Jan-2019.
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Percent | Count | Answers | |
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40.9% | 18/44 | Very dissatisfied |
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18.2% | 8/44 | Somewhat dissatisfied |
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20.5% | 9/44 | Neither satisfied nor dissatisfied |
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15.9% | 7/44 | Somewhat satisfied |
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4.5% | 2/44 | Very satisfied |
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100.0% | 44/44 | Summary | |
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2.3/5 | Overall rating from 1 to 5 |
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Percent | Count | Answers | |
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73.2% | 30/41 | Yes |
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26.8% | 11/41 | No |
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100.0% | 41/41 | Summary | |
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Percent | Count | Answers | |
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36.8% | 14/38 | The help desk resolved the problem over the phone |
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28.9% | 11/38 | A coworker resolved the problem |
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21.1% | 8/38 | By a technician sent by the help desk |
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10.5% | 4/38 | I resolved the problem myself |
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2.6% | 1/38 | Other |
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100.0% | 38/38 | Summary | |
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1) | My telephone call was answered promptly | ||||||||||||||||||||||||||||||||||||||||||||
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2) | The person who answered the call was courteous | ||||||||||||||||||||||||||||||||||||||||||||
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3) | The person who answered the call understood my problem | ||||||||||||||||||||||||||||||||||||||||||||
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Percent | Count | Answers | |
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29.4% | 10/34 | They transferred my call to someone else. |
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58.8% | 20/34 | They sent out a technician to fix my machine/software problem. |
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11.8% | 4/34 | They tried to resolve my problem while I was on the phone. |
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100.0% | 34/34 | Summary | |
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1) | The person who ended up helping me was courteous | ||||||||||||||||||||||||||||||||||||||||||||
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2) | The person who ended up helping me understood my problem | ||||||||||||||||||||||||||||||||||||||||||||
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Percent | Count | Answers | |
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34.2% | 13/38 | Problem was resolved immediately |
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28.9% | 11/38 | Less than two hours |
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13.2% | 5/38 | Two to three hours |
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15.8% | 6/38 | Four to eight hours |
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5.3% | 2/38 | Two working days |
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2.6% | 1/38 | More than two working days |
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100.0% | 38/38 | Summary | |
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Percent | Count | Answers | |
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76.3% | 29/38 | Yes |
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23.7% | 9/38 | No |
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100.0% | 38/38 | Summary | |
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Percent | Count | Answers | |
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68.2% | 15/22 | Software wouldn't work properly |
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63.6% | 14/22 | Software Installation |
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59.1% | 13/22 | Hardware/computer wouldn't work properly |
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54.5% | 12/22 | Had question about how to use software |
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45.5% | 10/22 | Other |
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45.5% | 10/22 | Had problem with the network |
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This survey is powered by Infopoll - Internet Survey Engine for Business Intelligence. |