CS mini survey

For each item below please tell us how IMPORTANT it is to you and how SATISFIED you are with your company's current ability to do it.

	Importance	Satisfaction
Understand what your customers expect.
Identify the things that affect your customers' satisfaction the most.
Display results by customer types, market regions, individual customers, etc.
Know how your customers compare you to your competition.
Identify your most desirable prospective customers.
Segment your customers for more strategic marketing.

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